Tech Support Channels
A One–Hour Response Guarantee
We provide a one–hour response warranty for each support ticket or email that you send to the tech support team. We’ll quickly answer all the typical enquiries and forward the issue to our server administrators in case further assistance is needed. If you make use of our Managed Servers package, we will carry out any of the included server administration services at a time that has been agreed upon in advance.
An Exceptional Support Service
We’ll be at your disposal 24–7–365 to respond to any inquiries that you may have connected with our Site Control Panel or any of the applications that we have pre–installed on your behalf on the dedicated web hosting server. If you also need help handling server administration tasks, you can examine our Managed Servers package, which includes data backup hard drive storage space, OS updates on a weekly basis, server monitoring and restarting services, as well as installation and troubleshooting procedures
A User–Friendly Help Area
Every dedicated server is fitted out with our charge–free Site Control Panel, which features an elaborate knowledgebase and a group of educational video tutorials. Whenever you require assistance while working with the Site Control Panel, just push the Videos or Help buttons in the top right corner.