1 hour ticket response
Our team of tech support engineers is committed to delivering swift answers to all your inquiries. We’ll review your technical support ticket immediately after it is delivered and will respond with a solution to the problem within maximum 60 minutes after the helpdesk ticket submission. Actually, our average trouble ticket response time is 20 minutes.
A Premium Help Desk Support Service
Our customer support team representatives have enormous experience in the cloud hosting niche and are capable enough to come up with a rapid solution to your problem. If, however, the case at hand is not within the competence of a support engineer, the technical support ticket will be sent to a programmer or sysadmin for further investigation.
An Easy–to–Navigate Help Center
To help you get a quick hint on how to use a given service, we have integrated a truly user–friendly Help section in your Site Control Panel. You can search through an enormous selection of web hosting account administration articles and website administration articles, have a look at our F.A.Q. section or watch our step–by–step video tutorials.