There are several ways in which you can touch base with the web hosting company whose services you’re using, but the one that you’ll invariably find irrespective of which company you pick is a trouble ticket system. This is the easiest method of communication for many reasons. In the event that no representative is free at the moment and they’re all busy, a phone call may not be replied to, but a ticket will invariably hit home. Plus, you can copy and paste large pieces of info without having to worry about typographical mistakes, and in case a particular problem needs more time to be resolved or a number of replies need to be exchanged, all the info will be in one location, so each party can always see the comments added by the other one. The downside of using tickets to contact your hosting company is that they’re usually separate from the hosting platform, which suggests that if you have to supply information or to follow instructions, you will need to use at least two separate admin dashboards and this number may increase if you’d like to administer a handful of domains. Also, many hosting companies respond to tickets after a couple of hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time whilst waiting around for a reply.

Integrated Ticketing System in Cloud Hosting

The ticketing system that we use for our cloud hosting is not separate from the hosting account. It is an essential part of our all-encompassing Hepsia hosting Control Panel and you will be able to visit it at any moment with just several mouse clicks, without ever signing out of your account. The ticketing system comes with a quick-search field, which will help you track the status of practically any support ticket that you’ve already posted, if required. In addition, you can read knowledge base articles that belong to various problem categories, which you can pick, so you can discover how to fix a specific issue before you actually post a ticket. The ticket response time is no more than sixty minutes, which implies that you can get prompt assistance at any given time and if our client care team suggests that you should do something inside your hosting account, you can do it straight away without having to log out of the Hepsia Control Panel.