Integrated Ticketing System in Cloud Hosting
The ticketing system that we use for our cloud hosting is not separate from the hosting account. It is an essential part of our all-encompassing Hepsia hosting Control Panel and you will be able to visit it at any moment with just several mouse clicks, without ever signing out of your account. The ticketing system comes with a quick-search field, which will help you track the status of practically any support ticket that you’ve already posted, if required. In addition, you can read knowledge base articles that belong to various problem categories, which you can pick, so you can discover how to fix a specific issue before you actually post a ticket. The ticket response time is no more than sixty minutes, which implies that you can get prompt assistance at any given time and if our client care team suggests that you should do something inside your hosting account, you can do it straight away without having to log out of the Hepsia Control Panel.