A live chat is a real-time way of communication between a web hosting company's support crew and its clients. It's a very efficient method to receive some information about the web hosting services or get some problem resolved since you're talking with a live agent. The benefits of using a real-time chat service rather than calling or opening a support ticket are the lower possibility of errors at the time you exchange data like usernames or domain names, the faster response time as the communication is real-time and the fact that you don't have to stay on the chat all the time - you'll be able to do something different while the agent examines the issue involved. Also, you're able to connect with a live chat room from any kind of computer which is connected to the world wide web, avoiding the phone charges that you will have to pay when you are calling to a different country.
Live Chat Support in Cloud Hosting
Along with the telephone and ticket support, we provide live chat support too. You'll be able to contact us every single day, which includes holidays and weekends, and we can give you more details about the cloud hosting that we supply in case you are not a customer yet, or about basic and billing questions if you already have a user profile. Though for strictly technical matters you will have to open a ticket to the tech support team, since such issues will require extra time to be taken care of, you may still get in touch with us through our live chat for some technical details. To give you an example, we will help you set up an e-mail address in your e-mail client or troubleshoot a variety of problems, saving you a lot of time. Even if our phone lines are already off for the day, you will be able to speak with a live person.