If you’ve got a site, a problem might always emerge and it does not automatically need to be connected to the web hosting service itself. For example, something may go wrong when you bring a web-based app up to date or some crucial content can be modified or deleted by mistake. No matter what the nature of the problem might be, you will have to contact the respective client support team and request them to restore a backup or to help you solve the problem that you’re confronting. How promptly they’ll do that will predetermine the time that your sites will be offline. For some sites like social networking sites or web stores, a repetitive outage can too often mean lost users and money. This is why, it’s of critical importance that you use the services of a web hosting company that provides not only a very good client support service, but also a prompt one.

One-Hour Response Guarantee in Cloud Hosting

With a cloud hosting from our company, you can forget about waiting around for hours and hours, or even a whole day, to obtain an answer to a helpdesk ticket or an e-mail. No matter when you touch base with us, we’ll help you within less than 60 minutes with any pre-sales or technical enquiries you might have. As a matter of fact, our real reaction time hardly ever exceeds 20 to 30 minutes. Since we’re working 24 hours a day, you’ll always receive assistance in a timely manner and we realize just how critical that is in the electronic world. Soon after you contact us, we’ll reply to your enquiries. In case you face any technical difficulty, we will tackle it instead of you, or we’ll supply you with all the necessary information in case there is something that you need to do on your end.